Privacy Policy

Last updated: 8 October 2026 | Effective date: 8 October 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING TWINGP (THE “SERVICE”, “PLATFORM”, “APPLICATION”, OR “APP”), INCLUDING THE WEBSITE AT https://twingp.com AND ANY RELATED WEB, DESKTOP, OR MOBILE APPLICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. INTRODUCTION AND SCOPE

1.1 This Privacy Policy explains how TrioAI Solutions ("Company", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information in connection with TwinGP, an artificial intelligence–powered productivity, chat, agent, voice, automation, and workflow platform.

1.2 This Policy applies to visitors, registered users, account administrators, team members, and any person who interacts with the Service.

1.3 This Policy should be read together with our Terms and Conditions. Capitalized terms not defined here have the meaning given in the Terms and Conditions, where applicable.

1.4 We may update this Policy from time to time. The "Last Updated" date will reflect changes. Continued use of the Service after changes become effective constitutes acceptance of the revised Policy.

2. INFORMATION WE COLLECT

2.1 Account and Identity Information

We may collect:

• full name (first name and last name);
• email address;
• mobile / telephone number;
• password (stored in hashed / encrypted form; we do not store plaintext passwords);
• profile image or avatar URL, if provided;
• authentication provider details (for example, email/password or third-party sign-in where enabled);
• email verification status and related timestamps;
• organization, workspace, project, or team identifiers associated with your account.

2.2 Billing and Payment Information

When you purchase a paid plan or related services, we (and/or our payment processor) may collect:

• billing name and contact details;
• payment method details as processed by our payment partner(s);
• transaction identifiers, amounts, currency, status, and timestamps;
• subscription plan, renewal, upgrade, downgrade, and cancellation records;
• invoices and payment confirmations.

Payment card and banking credentials are typically processed by third-party payment processors. We do not intentionally store full payment card numbers on our servers.

2.3 Usage, Credits, and Service Metrics

We may collect:

• usage of AI features, chat, agents, voice/talk features, automations, flows, tables, APIs, and related tools;
• token, credit, run, concurrent-run, storage, seat, image, and other quota consumption;
• free-tier and paid-tier entitlement levels and resets;
• feature flags, plan limits, and abuse-prevention signals;
• device, browser, operating system, IP address, approximate location derived from IP, language, and session metadata;
• log files, error reports, performance diagnostics, and security events.

2.4 Content You Provide

We may process content you submit to or create within the Service, including without limitation:

• prompts, messages, chats, voice inputs, and related conversation history;
• files, documents, images, tables, datasets, and attachments;
• automations, workflows, templates, configurations, and outputs;
• credentials, API keys, connection settings, and integration tokens that you choose to store in the Service;
• feedback, support tickets, and communications with us.

IMPORTANT: Do not submit highly sensitive personal data (such as government ID numbers, full financial account credentials, health data, or other special-category data) unless expressly required for a feature you choose to use and permitted by law. You are responsible for minimizing sensitive data in prompts and uploaded materials.

2.5 Communications and Marketing Preferences

We may collect newsletter preferences, marketing opt-in/opt-out status, support correspondence, survey responses, and related metadata.

2.6 Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, SDKs, and similar technologies to authenticate users, remember preferences, measure performance, prevent fraud, and improve the Service. You may control cookies through browser settings; disabling certain cookies may limit functionality.

2.7 Information from Third Parties

We may receive information from:

• identity and email-validation providers;
• payment processors;
• authentication / OAuth providers when you connect third-party accounts;
• analytics, security, or customer-support tools;
• publicly available sources, where lawful.

3. HOW WE USE INFORMATION

We use personal information to:

• create and manage accounts, authenticate users, and provide the Service;
• operate AI chat, agents, voice, automation, storage, APIs, and related features;
• process subscriptions, payments, invoices, credits, and plan entitlements;
• enforce usage limits, prevent fraud, abuse, spam, and security threats;
• personalize experience, improve models of product usage (not necessarily training foundation models on your private content), and develop new features;
• communicate service notices, security alerts, billing messages, and (where permitted) marketing;
• provide customer support and investigate complaints;
• comply with law, regulation, legal process, and enforceable governmental requests;
• protect the rights, property, and safety of TrioAI Solutions, users, and the public;
• enforce our Terms and Conditions and other policies.

4. ARTIFICIAL INTELLIGENCE PROCESSING

4.1 TwinGP uses artificial intelligence systems, including third-party AI model providers and routing services, to generate responses, suggestions, automations, images (where enabled), and other outputs based on your inputs.

4.2 Your prompts, files, and related context may be transmitted to AI providers solely to deliver the features you request, subject to our agreements with those providers and applicable law.

4.3 AI systems may process content automatically. Outputs can be inaccurate, incomplete, biased, offensive, outdated, or otherwise unsuitable. AI processing does not constitute human review unless expressly stated.

4.4 We may use aggregated, de-identified, or anonymized usage data to improve reliability, safety, and performance of the Service. Where we state that private workspace content is not used to train public foundation models, that statement controls for that feature; otherwise, treat model-provider terms as also applicable.

4.5 You remain responsible for reviewing AI outputs before relying on them for business, legal, medical, financial, safety, or other consequential decisions.

5. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

Depending on your location, we may rely on one or more of the following bases:

• performance of a contract with you;
• your consent (which you may withdraw where consent is the basis);
• legitimate interests (such as securing the Service, preventing abuse, and improving product quality), balanced against your rights;
• compliance with legal obligations;
• establishment, exercise, or defense of legal claims.

If you are in India, processing is conducted in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (as and when applicable) and other relevant rules. If you are in the European Economic Area, United Kingdom, or similar jurisdictions, GDPR/UK GDPR concepts may also apply.

6. HOW WE SHARE INFORMATION

We do not sell your personal information. We may share information with:

6.1 Service Providers and Subprocessors

Hosting, cloud infrastructure, databases, email delivery, payment processing, analytics, security, customer support, AI model providers, and similar vendors who process data on our behalf under contractual obligations.

6.2 Integrations You Enable

If you connect third-party services (for example, email, CRM, storage, messaging, or developer tools), those services may receive data according to your configuration and their own privacy policies. We are not responsible for third-party practices.

6.3 Business Transfers

In connection with a merger, acquisition, reorganization, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

6.4 Legal and Safety Disclosures

We may disclose information if we believe in good faith that disclosure is required to comply with law, respond to lawful requests, protect rights and safety, investigate fraud or security issues, or enforce our agreements.

6.5 With Your Direction or Consent

We may share information when you instruct us to do so or otherwise consent.

7. INTERNATIONAL TRANSFERS

Your information may be processed in India and/or other countries where we or our service providers operate. Those countries may have data-protection laws different from those in your jurisdiction. Where required, we implement appropriate contractual and technical safeguards for cross-border transfers.

8. DATA RETENTION

8.1 We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8.2 Account content (including chats, automations, files, and logs) may be retained while the account remains active and for a reasonable period thereafter, unless earlier deletion is requested and legally permissible, or unless longer retention is required for security, billing, legal, or abuse-prevention reasons.

8.3 Backup copies may persist for a limited time after deletion and will be removed in accordance with our backup rotation practices.

9. SECURITY

9.1 We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These may include encryption in transit, access controls, hashing of passwords, monitoring, and least-privilege practices.

9.2 No method of transmission or storage is completely secure. You are responsible for safeguarding your credentials, API keys, connected accounts, and devices. Notify us promptly of any suspected unauthorized access.

10. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have the right to:

• access personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of personal information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• request data portability, where applicable;
• opt out of non-essential marketing communications;
• lodge a complaint with a competent data protection authority.

To exercise rights, contact us using the details in Section 14. We may need to verify your identity before acting on a request. Some requests may be limited where we must retain data for legal, security, billing, or legitimate business reasons.

11. CHILDREN'S PRIVACY

The Service is not directed to children under 18 years of age (or the minimum age of digital consent in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

12. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to or integrations with third-party websites, applications, AI providers, and tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may revise this Policy at any time. Material changes will be indicated by updating the Last Updated date and, where appropriate, by additional notice (for example, email or in-product notice). Your continued use after the effective date of changes constitutes acceptance.

14. CONTACT US

For privacy questions, requests, or complaints related to TwinGP:

Company: TrioAI Solutions

Product: TwinGP

Website: https://twingp.com

Email: support@trioai.solutions

Support Portal: https://twingp.atlassian.net/servicedesk/customer/portal/1

If you need to designate a postal address or Data Protection Officer details for publication, insert them here before going live:

Suratawala Mark Plazzo, B 505, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

Privacy Team, TrioAI Solutions

15. ADDITIONAL NOTICES

15.1 Enterprise / Team Accounts

If you use TwinGP through an organization, your administrator may control account settings, access logs, content retention, and user management. Your use may also be subject to your organization's policies.

15.2 Automated Decision-Making

Certain features may involve automated processing for fraud prevention, quota enforcement, content safety filtering, or routing. These processes are used to operate and secure the Service and do not typically produce legal effects solely by automated means without human involvement where required by law.

15.3 Do Not Track

Some browsers offer "Do Not Track" signals. The Service does not currently respond to all such signals in a uniform manner.

END OF PRIVACY POLICY