Terms and Conditions

Last updated: 8 October 2026 | Effective date: 8 October 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING TWINGP. BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE (INCLUDING https://twingp.com AND RELATED WEB, DESKTOP, OR MOBILE APPLICATIONS), YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY. IN THAT CASE, “YOU” REFERS TO THAT ENTITY.

1. DEFINITIONS

1.1 "Company", "we", "us", or "our" means TrioAI Solutions.

1.2 "Service", "Platform", "Application", or "App" means TwinGP and all related websites, software, APIs, mobile/desktop applications, features, content, and documentation made available by us.

1.3 "User", "you", or "your" means any individual or entity accessing or using the Service.

1.4 "Content" means all text, prompts, files, data, images, audio, video, configurations, workflows, automations, outputs, and other materials submitted to, stored in, or generated through the Service.

1.5 "User Content" means Content you or your users submit or upload.

1.6 "Output" means Content generated by AI or automated features of the Service in response to User Content or other inputs.

1.7 "Credits" means any free or paid usage units, tokens, allowances, run quotas, mail/email-related quotas, storage quotas, seats, concurrent-run limits, image allowances, or similar entitlements associated with your account or plan.

1.8 "Subscription" means a paid plan or package for access to the Service.

1.9 "Proprietary Materials" means the Service, software, source code, object code, designs, trademarks, trade names, logos, UI/UX, documentation, models, prompts systems, workflows templates owned by us, know-how, and all related intellectual property.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 You must be at least 18 years of age (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service.

2.2 You agree to provide accurate, current, and complete registration information, including name, email address, mobile number (where required), and other requested details, and to keep such information updated.

2.3 You are responsible for maintaining the confidentiality of your login credentials, API keys, and connected account tokens, and for all activities that occur under your account.

2.4 You must promptly notify us at support@trioai.solutions of any unauthorized use or security breach.

2.5 We may refuse registration, suspend accounts, or require additional verification at our sole discretion, including for fraud prevention, legal compliance, or abuse risk.

3. NATURE OF THE SERVICE

3.1 TwinGP is a proprietary commercial platform that may include AI chat, AI agents, voice/"talk with AI" features, automation and workflow tools, tables, APIs, integrations, storage, team collaboration, and related productivity features.

3.2 Features, availability, interfaces, limits, and supported integrations may change over time. We do not guarantee that any particular feature will remain available indefinitely.

3.3 The Service may depend on third-party infrastructure, AI model providers, payment processors, email providers, cloud hosts, and other vendors. Interruptions or changes by those vendors may affect the Service.

4. PROPRIETARY RIGHTS AND LICENSE

4.1 TwinGP and all Proprietary Materials are and remain the exclusive property of TrioAI Solutions and/or its licensors. All rights not expressly granted are reserved.

4.2 Subject to these Terms and your compliance with them (including timely payment where applicable), we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your lawful internal personal or business purposes.

4.3 You shall not, and shall not permit others to:

• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service, except to the limited extent such restriction is prohibited by applicable law;
• scrape, crawl, harvest, mirror, or systematically extract data or content from the Service without our prior written consent;
• remove, obscure, or alter proprietary notices, trademarks, or branding;
• rent, lease, sell, resell, sublicense, distribute, or commercially exploit the Service except as expressly permitted;
• use the Service to build a competing product or service, or to benchmark for competitive purposes without written permission;
• circumvent technical protections, usage limits, authentication, or security controls;
• misuse, abuse, overload, interfere with, or disrupt the Service or related networks;
• share account credentials in a manner that violates plan seat limits or these Terms;
• use the Service for any unlawful, harmful, deceptive, infringing, or unauthorized purpose.

4.4 TwinGP branding, logos, and product names are proprietary. Unauthorized use is strictly prohibited.

4.5 Feedback you provide may be used by us freely without obligation or compensation to you.

5. USER CONTENT AND RESPONSIBILITY

5.1 You retain ownership of your User Content, subject to the licenses below and rights of third parties.

5.2 You grant TrioAI Solutions a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use User Content solely as needed to provide, maintain, secure, and improve the Service, comply with law, and enforce these Terms.

5.3 You represent and warrant that you have all rights, consents, and authority necessary to submit User Content and to grant the foregoing license, and that User Content does not violate law or third-party rights.

5.4 You are solely responsible for User Content, how you use Outputs, and for securing any third-party accounts you connect to TwinGP.

5.5 We may remove, restrict, or refuse Content that we reasonably believe violates these Terms, law, or safety standards, without prior notice where necessary.

6. ARTIFICIAL INTELLIGENCE — IMPORTANT DISCLAIMERS AND USER INSTRUCTIONS

6.1 Nature of AI Outputs

The Service uses artificial intelligence and automated systems that can generate text, code, images, suggestions, workflows, summaries, analyses, voice responses, and other Outputs. AI systems are probabilistic and imperfect. Outputs may be:

• inaccurate, incomplete, misleading, or fabricated ("hallucinations");
• outdated or not reflective of current law, facts, prices, or events;
• biased, offensive, inappropriate, or inconsistent;
• similar to content generated for other users;
• unsuitable for your specific use case.

6.2 No Professional Advice

Outputs are provided for general informational and productivity assistance only. They do not constitute legal, medical, financial, investment, accounting, engineering, tax, safety, or other professional advice. You must obtain advice from qualified human professionals before acting on any Output in high-stakes contexts.

6.3 Human Review Required

YOU MUST INDEPENDENTLY REVIEW, VERIFY, AND VALIDATE ALL AI OUTPUTS BEFORE RELYING ON THEM, PUBLISHING THEM, SENDING THEM TO OTHERS, EXECUTING THEM IN PRODUCTION SYSTEMS, OR USING THEM TO MAKE DECISIONS. This includes emails, messages, code, automations, workflows, contracts, calculations, and any content that could cause harm if wrong.

6.4 No Guarantee of Results

We do not warrant that Outputs will meet your expectations, achieve any particular commercial result, be unique, be free of third-party claims, or be error-free.

6.5 Prohibited and High-Risk Uses

You shall not use the Service or Outputs to:

• engage in illegal activity, fraud, scams, phishing, social engineering, or identity theft;
• create, distribute, or promote malware, ransomware, or cyberattacks;
• generate or disseminate child sexual abuse material or any exploitation of minors;
• harass, threaten, defame, or stalk any person;
• infringe intellectual property, privacy, or publicity rights;
• generate spam, unsolicited bulk communications, or deceptive marketing;
• attempt to discover, extract, or exfiltrate model weights, system prompts, or confidential platform data;
• bypass safety filters or intentionally jailbreak the Service for harmful purposes;
• make automated decisions with legal or similarly significant effects without appropriate human oversight where required by law;
• use the Service in life-critical, emergency, or high-risk environments where failure could cause death, personal injury, or severe property/environmental damage, unless you have independently validated safety and assume all risk.

6.6 Ownership and Use of Outputs

Subject to applicable law, third-party rights, and these Terms, and as between you and us, you may use Outputs generated for you for your lawful purposes. You remain responsible for ensuring your use of Outputs does not violate law or third-party rights. Similarity of Outputs across users may occur.

6.7 Third-Party AI Providers

AI features may be powered by third-party model providers. Your use of those features may also be subject to those providers' acceptable use and content policies. We may route requests among providers for performance, cost, safety, or availability reasons.

7. CREDITS, FREE TIER, AND USAGE LIMITS

7.1 Plans may include free and/or paid Credits, including AI tokens, automation/flow runs, concurrent runs, storage, seats, image generation allowances, email/mail-related quotas (if offered), and other metered resources.

7.2 Free Credits Are Discretionary and Variable

ANY FREE CREDITS, FREE-TIER ALLOWANCES, PROMOTIONAL CREDITS, TRIAL CREDITS, OR COMPLIMENTARY MAIL/EMAIL-RELATED CREDITS MAY BE MODIFIED, REDUCED, INCREASED, SUSPENDED, RESET, REALLOCATED, OR WITHDRAWN BY US AT ANY TIME, WITH OR WITHOUT PRIOR NOTICE, FOR ANY REASON OR NO REASON, INCLUDING CAPACITY MANAGEMENT, ABUSE PREVENTION, COST CONTROL, PRODUCT CHANGES, OR BUSINESS NEEDS. YOU HAVE NO VESTED, PERMANENT, OR GUARANTEED RIGHT TO FREE CREDITS OR TO ANY PARTICULAR FREE-TIER LIMIT.

7.3 We may change credit conversion rates, reset schedules, fair-use rules, rate limits, and plan inclusions at our discretion. Changes may apply prospectively.

7.4 Unused Credits typically do not roll over unless we expressly state otherwise for a specific promotion or plan.

7.5 Abuse of free or paid Credits (including creating multiple accounts to obtain free Credits, automated farming, or circumventing limits) is prohibited and may result in immediate suspension or termination without compensation.

7.6 Credits have no cash value, are non-transferable except as we permit, and are not redeemable for money unless required by mandatory law.

8. SUBSCRIPTIONS, PAYMENTS, AND NON-REFUNDABLE FEES

8.1 Paid plans, upgrades, add-ons, and related charges are billed according to the pricing displayed at checkout or in a written order/quotation.

8.2 Payments may be processed by third-party payment providers (including Razorpay or other processors we designate). Currency conversion, taxes, GST, and bank/processor fees may apply according to the processor and applicable law.

8.3 By purchasing a Subscription, you authorize us and our payment processor to charge the applicable fees on a recurring basis (for example, monthly) until cancelled in accordance with these Terms or the cancellation method we provide.

8.4 NON-REFUNDABLE POLICY

EXCEPT WHERE EXPRESSLY REQUIRED BY MANDATORY CONSUMER PROTECTION LAW THAT CANNOT BE WAIVED:

• ALL FEES PAID FOR SUBSCRIPTIONS, CREDITS, ADD-ONS, SETUP, CONSULTANCY, OR OTHER PAID SERVICES ARE FINAL AND NON-REFUNDABLE;
• NO REFUNDS OR CREDITS WILL BE ISSUED FOR PARTIAL BILLING PERIODS, UNUSED CREDITS, DOWNGRADES, NON-USE, DISSATISFACTION WITH AI OUTPUTS, FEATURE CHANGES, SERVICE INTERRUPTIONS WITHIN REASONABLE LIMITS, ACCOUNT SUSPENSION FOR BREACH, OR TERMINATION FOR CAUSE;
• CHARGEBACKS INITIATED WITHOUT FIRST CONTACTING SUPPORT AND ALLOWING A REASONABLE CURE PERIOD MAY BE TREATED AS A MATERIAL BREACH AND MAY RESULT IN ACCOUNT TERMINATION AND COLLECTION OF ASSOCIATED COSTS.

8.5 If a payment fails, we may suspend or downgrade access until payment is successfully processed.

8.6 Cancellation generally takes effect at the end of the then-current paid billing period, after which the account may revert to a free or limited plan (if available), subject to Section 7.

8.7 We may change pricing prospectively. Continued use after a price change takes effect constitutes acceptance. If you do not agree, cancel before the new price applies.

8.8 Enterprise or custom plans may be governed by a separate written agreement. If conflict exists, the written enterprise agreement controls for that customer to the extent of conflict.

9. ACCEPTABLE USE AND ANTI-MISUSE

9.1 You agree to use TwinGP lawfully, ethically, and in accordance with these Terms and all applicable laws and regulations (including data protection, intellectual property, export control, anti-spam, and telecommunications laws).

9.2 Without limiting Section 6.5, you shall not:

• misuse the proprietary platform, steal intellectual property, or attempt unauthorized access;
• upload viruses or harmful code;
• impersonate others or misrepresent affiliation;
• use another user's account without permission;
• send bulk unsolicited emails or automate messaging in violation of provider policies or law through connected integrations;
• store or process special-category/sensitive data without a lawful basis and appropriate safeguards;
• use the Service in a manner that damages our reputation, infrastructure, or other users' experience.

9.3 We may monitor usage for security, compliance, quota enforcement, and abuse detection, consistent with our Privacy Policy.

10. THIRD-PARTY SERVICES AND INTEGRATIONS

10.1 The Service may allow connection to third-party applications and accounts. Your relationship with those third parties is governed solely by their terms and privacy policies.

10.2 We are not responsible for third-party outages, data handling, billing, content, or security practices.

10.3 You authorize us to access and process data from connected services as needed to execute the features you configure.

11. CONFIDENTIALITY

11.1 You may receive non-public information about the Service. You agree not to disclose our confidential information except as required by law or with our prior written consent.

11.2 Credentials, API keys, and security configurations must be treated as confidential by you.

12. PRIVACY

Your use of the Service is also governed by our Privacy Policy available on our website. By using the Service, you consent to the collection and use of information as described there.

13. SERVICE AVAILABILITY; MODIFICATIONS; BETA FEATURES

13.1 We strive for reliable availability but do not guarantee uninterrupted, secure, or error-free operation. Scheduled and unscheduled maintenance may occur.

13.2 We may modify, suspend, or discontinue any part of the Service at any time.

13.3 Beta, preview, or experimental features are provided "as is", may be unstable, and may be withdrawn at any time without liability.

14. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, CREDITS, CONTENT, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, OR FREE OF ERRORS, OR THAT DEFECTS WILL BE CORRECTED.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• TRIOAI SOLUTIONS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY;
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) INR 5,000 (OR EQUIVALENT);
• THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE;
• NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER MANDATORY LAW (FOR EXAMPLE, FRAUD OR CERTAIN PERSONAL INJURY LIABILITY WHERE APPLICABLE).

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless TrioAI Solutions and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your User Content or Outputs you use or distribute;
• your use or misuse of the Service;
• your violation of these Terms or applicable law;
• your infringement or violation of any third-party right;
• disputes between you and your end users, customers, or connected third-party services.

17. SUSPENSION AND TERMINATION

17.1 You may stop using the Service at any time and may cancel a Subscription according to the cancellation method we provide.

17.2 We may suspend or terminate access immediately, with or without notice, if you breach these Terms, fail to pay fees, create risk to the Service or others, or if required by law.

17.3 Upon termination:

• your license ends;
• we may delete or disable access to Content after a reasonable period, subject to legal retention needs;
• Sections that by nature should survive (including proprietary rights, AI disclaimers, payment/non-refund, limitation of liability, indemnity, and governing law) shall survive.

17.4 No refunds are due upon termination except where mandatory law requires otherwise (see Section 8.4).

18. EXPORT, SANCTIONS, AND COMPLIANCE

You represent that you are not located in, and will not use the Service in or for the benefit of, any country or person subject to applicable sanctions or trade restrictions that would prohibit such use. You agree to comply with all applicable export control and sanctions laws.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 These Terms are governed by the laws of India, without regard to conflict-of-law principles.

19.2 Subject to mandatory consumer rights, courts at Pune, India shall have exclusive jurisdiction over disputes arising out of these Terms, without prejudice to our right to seek injunctive or equitable relief in any jurisdiction.

19.3 Before filing a formal claim, you agree to contact support@trioai.solutions and attempt good-faith resolution for at least thirty (30) days.

20. CHANGES TO THESE TERMS

We may update these Terms at any time. We will update the "Last Updated" date and may provide additional notice for material changes. Continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service and cancel any Subscription.

21. MISCELLANEOUS

21.1 Entire Agreement. These Terms, the Privacy Policy, and any order form or enterprise agreement constitute the entire agreement between you and us regarding the Service and supersede prior understandings on the same subject.

21.2 Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

21.3 Waiver. Failure to enforce any provision is not a waiver of future enforcement.

21.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

21.5 Force Majeure. We are not liable for delays or failures due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet/cloud outages, power failures, epidemics, or governmental actions.

21.6 Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

21.7 Notices. We may provide notices via email, in-product messages, or website posting. Notices to us should be sent to support@trioai.solutions.

21.8 Language. These Terms are in English. Any translation is for convenience only; the English version controls in case of conflict.

21.9 No Third-Party Beneficiaries. Except as expressly stated, these Terms do not confer rights on any third party.

22. CONTACT

TrioAI Solutions

Product: TwinGP

Website: https://twingp.com

Email: support@trioai.solutions

Support Portal: https://twingp.atlassian.net/servicedesk/customer/portal/1

Before publishing, complete:

TrioAI Solutions LLP

Suratawala Mark Plazzo, B 505, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

Pune

ACKNOWLEDGEMENT

BY USING TWINGP, YOU ACKNOWLEDGE THAT:

1. TWINGP IS A PROPRIETARY APPLICATION OF TRIOAI SOLUTIONS AND MUST NOT BE MISUSED;

2. AI MAY GENERATE ANY TYPE OF OUTPUT, INCLUDING INCORRECT OR UNSUITABLE OUTPUT, AND YOU MUST REVIEW ALL OUTPUTS BEFORE USE;

3. FREE CREDITS AND FREE MAIL/EMAIL-RELATED ALLOWANCES MAY BE REDUCED OR WITHDRAWN AT ANY TIME;

4. PAID FEES ARE NON-REFUNDABLE EXCEPT WHERE MANDATORY LAW REQUIRES OTHERWISE; AND

5. YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY.

END OF TERMS AND CONDITIONS