Tools and knowledge

Tools

Tools are the actions your agent may call — typically app connections and platform actions (send email, update a row, create a ticket, and so on).

Like -style agent tooling:

• Only connect apps the agent needs.
• Ensure connections are authorised for the right accounts.
• Prefer least privilege — read vs write carefully.

Knowledge

A knowledge base helps the agent answer from your documents and FAQs instead of guessing.

• Upload or link content that matches the agent’s role.
• Keep knowledge current; stale FAQs cause confident wrong answers.
• Knowledge works best when your AI provider supports embeddings for retrieval.

Model & providers

TwinGP AI is provided for you — included with your plan’s AI tokens for Chat, Talk, Agents, and automation AI steps. TwinGP AI uses an MoE (Mixture of Experts) style design so the right expert activates at the right time, which helps cost saving on everyday work.

Optional BYOK (bring your own key) may be available for advanced / policy needs. Most users should stay on TwinGP AI. Full story: About TwinGP AI.